Privacy Policy

1. Introduction

At Simply Menus, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, SimplyMenus.co.uk, and our services.

2. Information We Collect

We collect and process the following types of personal data:

Personal Identification Data: Name, email address, postal address, telephone number, and payment details when you make a purchase or create an account.
Account Information: Username, password, and other details provided during the account registration process.
Transaction Information: Purchase history, billing details, and payment method.
Technical Data: IP address, browser type, and information about your device to help us ensure the security and functionality of our website.
Marketing Preferences: Your preferences for receiving marketing information and newsletters.

3. How We Use Your Data

We process your personal data for the following purposes:

Order Processing: To manage and fulfil your orders, process payments, and provide updates on your order status.
Account Management: To enable you to register and manage your Simply Menus account.
Customer Support: To assist with inquiries, resolve issues, and improve customer service.
Marketing: If you consent, we may use your personal data to send you updates, promotions, or other marketing communications. You can opt out at any time.
Site Improvement: We may analyse usage patterns to improve the design and functionality of our website.

4. Legal Basis for Processing

We only collect and process your personal data when we have a lawful basis for doing so, which includes:

Consent: When you give us explicit consent, such as subscribing to our newsletter.
Contractual Obligation: When processing is necessary for the performance of a contract, such as completing an order.
Legitimate Interest: For business purposes such as improving our services, managing customer relationships, and ensuring the security of our website.
Legal Compliance: When required to comply with legal obligations.

5. How We Share Your Data

We may share your personal data with trusted third parties, including:

Payment Providers: To securely process payments.
Delivery Partners: To ensure your order is delivered to your specified address.
Service Providers: IT, security, and marketing service providers who assist in running our website.
Legal Authorities: When required by law, such as for fraud prevention or in response to legal requests.

We ensure all third parties comply with the necessary data protection laws to safeguard your personal data.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy. Once your data is no longer needed, we securely delete or anonymise it in compliance with legal and regulatory requirements.

7. Your Rights

Under the UK GDPR, you have the following rights concerning your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request the correction of inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your data in certain circumstances.
Right to Restrict Processing: You can request the restriction of processing under certain conditions.
Right to Data Portability: You can request your data to be transferred to another service provider.
Right to Object: You can object to the processing of your data in certain situations.

To exercise any of these rights, please contact us at support@simplymenus.co.uk.

8. Data Security

We are committed to keeping your personal data secure. We implement technical and organisational measures to protect your data from unauthorised access, loss, or damage. While we strive to protect your personal data, we cannot guarantee the security of information transmitted over the internet.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. You can control your cookie preferences through your browser settings.

For more detailed information about our use of cookies, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, we will notify you via email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@simplymenus.co.uk
Postal Address: Simply Menus, Unit 7 Langford Hall, Witham Road, Maldon, Essex, CM9 4ST, UK